Return Policy
We pride ourselves on the quality and fit of our garments, but we understand that occasionally there may be an issue. If you are not satisfied with your purchase because it was either damaged, defective, or we may have shipped you an incorrect item by mistake, please follow the instructions and requirements below to process a return or exchange.
Most products purchased from us can be exchanged or returned within 30 days from the date your order is received. The items returned must not have been worn, altered, washed, damaged, and must include all original packaging and tags.
To initiate a return or exchange and receive a prepaid return label, select "process a return or exchange" below and follow the prompts. If you have questions, please contact info@fksarajevo.com.
If we do not receive your return in its original condition, a service charge will be deducted from your refund or the refund may be denied. Original freight or shipping charges are not refundable unless the returned products are deemed defective.
IMPORTANT NOTICE CONCERNING REFUNDS: We will process your return up to 14 days after we receive it. Please allow up to one credit cycle after that for your bank to post any applicable refunds to your account.
GENERAL RETURN CONSIDERATIONS
If you would like assistance in returning an item, please contact us for more information. Certain items are not eligible for return, such as clearance items or items that have been worn or damaged, etc.
PREPARING YOUR PACKAGE FOR RETURN
Please send the item/s you wish to return with the packing slip included in your original package. To receive a pre-paid return label, please contact us with your order number, name (first and last), and the items you wish to return. Attach your return label to the package, and your return will be processed once we receive your return package.
Important: If you need to return multiple orders, please don't consolidate returns. Return orders individually, using a separate return label for each order. For an exchange, please follow this same process. If all exchange requirements are met, we will send the requested exchange via USPS at no additional charge to the customer.
UNDELIVERABLE AND REFUSED PACKAGES
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, we will pass along any penalties, charges, or fees from carrier that may include, but is not limited to, extra shipping charges.
AM I RESPONSIBLE FOR INTERNATIONAL FEES?
Currently, international customers are subject to and responsible for international taxes, duties and fees not calculated at checkout. This includes any international taxes, duties and fees associated with returned merchandise.
International customers are not eligible for prepaid return labels.